Ep.285 'Communication Skills For MSK Clinicians: Awkward Conversations' with guest Richard Shorter

In Part 2 of our focus this month on Communication Skills for MSK Clinicians, entitled 'AWKWARD CONVERSATIONS', host Matt Phillips is joined by special guest Richard Shorter, founder of Non-perfect Dad.co.uk, an expert in Sports Parenting & Business Leadership Conversations. In this episode, Richard provides some fantastic tips on how to deal with the awkward conversations that can arise during clinical consultations in which children are accompanied by their parents or carers. The episode explores the power of asking permission, fencing the conversation, using whiteboards and card prompts, and de-escalation techniques to keep the child at the centre of care. Richard also discusses pre-consultation actions that can help pave the way for clearer communication in the consultation, including shaping the waiting-room, training for front desk, and many more.    Chapter Markers 00:00:00 - Welcome to the STA Clinician Podcast 00:02:46 - Introducing special guest Richard Shorter 00:04:34 - The Story Behind Non-Perfect Dad 00:10:51 - Handling Pressure Around Competitions for Young Athletes 00:22:20 - How Asking Permission Builds Buy-In 00:26:37 - Defusing Anger and De-escalation 00:29:56 - Managing Parent Interruptions 00:37:10 - Helping Shy Young People Speak 00:41:11 - Shaping the Waiting Room Story 00:48:01 - When Parents Compare Old Injuries 00:56:12 - Honest Boundaries With Parents 01:02:00 - How To Connect With Richard Shorter 01:03:00 - Communication Skills for MSK Clinicians Part 3 & 4 Useful Links Non-Perfect Dad Website Richard Shorter Non-Perfect Dad on Instagram Richard Shorter Non-Perfect Dad on Linkedin Other Episodes In This Series Part 1 - Motivational Interviewing for MSK Clinicians with guest Orla Adams - Available on YouTube & all popular Podcast Apps.   Part 3 - 8pm (UK time) Tues May 19th - Explaining Diagnoses with guest Ben Whybrow of the Clinical Communication Podcast Part 4 - 8pm (UK time) Tues May 26th - Serena Simmons, founder of the psychologyschool.co, will be introducing the Psychological Patterning Process (PPP) - a structured way of recognising the patterns that sit underneath your client or patient’s behaviour, and understanding what to do next. Want to join the live recordings? Episodes of the STA Clinician Podcast are recorded live every TUESDAY at 8pm on the Sports Therapy Association YOUTUBE CHANNEL and FACEBOOK page. Everyone is welcome - you do not have to be an STA member! If you cannot join us live, be sure to subscribe to the 'Sports Therapy Association Podcast' on all popular podcast apps to be notified when new episodes are available. Interested in joining the STA? Use the code PODCAST25 to get 3 MONTHS EXTRA when you join for a single year! In other words, £75 will get you 15 months instead of 12!  Only valid for NEW members. If you are Level 3 (qualified after 2014) make sure you choose the ‘associate member’ option.