Ep 286: AI Transformation Is Service Design w/Larry Marine episode artwork

EPISODE · Feb 26, 2026 · 57 MIN

Ep 286: AI Transformation Is Service Design w/Larry Marine

from Delta CX Hive · host Debbie Levitt of Delta CX

Adding AI to internal processes OR the products and services you deliver to customers is more than a tech integration. You'll need to understand what users need, and then design/build for that. Well, if you want to be successful.https://customercentricity.com/service-design/ai-transformation/Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX qual research! https://atomicpmf.com/lightning"Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.comSupport the showJoin our free community. All links at https://dcx.toAll episodes are marked "explicit" since sometimes we use swear words. 

Episode metadata supplied by the publisher feed · Published Feb 26, 2026

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Adding AI to internal processes OR the products and services you deliver to customers is more than a tech integration. You'll need to understand what users need, and then design/build for that. Well, if you want to be successful. https://customercentricity.com/service-design/ai-transformation/ Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX qual research! https://atomicpmf.com/lightning "Atomic Product-Market Fit" new book coming in late Fe...

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Ep 286: AI Transformation Is Service Design w/Larry Marine

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