EPISODE · Feb 26, 2026 · 57 MIN
Ep 286: AI Transformation Is Service Design w/Larry Marine
from Delta CX Hive · host Debbie Levitt of Delta CX
Adding AI to internal processes OR the products and services you deliver to customers is more than a tech integration. You'll need to understand what users need, and then design/build for that. Well, if you want to be successful.https://customercentricity.com/service-design/ai-transformation/Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX qual research! https://atomicpmf.com/lightning"Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.comSupport the showJoin our free community. All links at https://dcx.toAll episodes are marked "explicit" since sometimes we use swear words.
What this episode covers
Adding AI to internal processes OR the products and services you deliver to customers is more than a tech integration. You'll need to understand what users need, and then design/build for that. Well, if you want to be successful. https://customercentricity.com/service-design/ai-transformation/ Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX qual research! https://atomicpmf.com/lightning "Atomic Product-Market Fit" new book coming in late Fe...
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Ep 286: AI Transformation Is Service Design w/Larry Marine
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