Ep 29: Communicating across Cultures with Zoe Cousens

In this episode, Helen dives into the complexities of communicating across cultures with her guest, Zoe Cousens. With over 30 years of experience in the investment sector and a strong track record of working in diverse countries such as the UK, Dubai, and Hong Kong, Zoe provides invaluable insights into the nuances of global communication. Together, they explore essential topics like conflict resolution, cultural sensitivity in leadership, and the foundational steps for building a successful coaching business. Here are the highlights:06:09 Understanding cultural differences through work and travel.09:44 Helen reiterates immersion is essential to understand cultural differences.12:38 Cultural misunderstandings can lead to contract issues.19:16 Researched feasibility, and set up Women's Investment Network.21:18 Understanding cultural issues is important for leaders.28:26 Understanding cultural hierarchies is essential for leaders.32:13 Cultural differences in attitudes towards punctuality.36:09 Changed perspective, found Helen to work with, grateful for guidance.39:44 Helen shares that it is important to focus on foundational building blocks for clarity.Connect with Zoe CousensZoë began her long career in finance as one of the first women to work in the London Stock Exchange in the 1980's. She is based in Guernsey and has also worked in Dubai and Hong Kong. She is the Founder of the Women's Investment Network, a financial literacy program to inspire women to learn about money management, and encourage them to save and invest.  She is a regular speaker at events such as CBRE Women in Business, and has won several professional awards including the Global Women's Business Club Top Ten Voices 2024. She has been regularly interviewed and published in the UK and UAE media. Zoë enjoys assisting start-up founders with business advice and capital raising. Now aged 62, she is studying a Master's Degree in Executive Coaching & Mentoring, sharing her knowledge and expertise to help her clients to reach their full potential and achieve their personal and professional goals. Website: https://thewomensinvestmentnetwork.com/about/LinkedIn: https://www.linkedin.com/in/zoecousens/Connect with Helen:Website: helenpackham.comInstagram: www.instagram.com/helenpackhamFacebook: www.facebook.com/helenpackhamcoachLinkedIn: www.linkedin.com/in/helenpackhamIf you are looking for ways to improve communication across your global teams get in touch at [email protected] by winteraudio.co.uk