EPISODE · Jan 29, 2015 · 43 MIN
Ep. 29: Love feedback, but hate surveys?
from Customer Confidential: Untold Stories of Earned Growth
Satmetrix CEO Richard Owen discusses his company's approach to customer experience management (3:50), the use of social media as a feedback tool (22:30) and the future of surveys (29:10).
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Ep. 29: Love feedback, but hate surveys?
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This episode was published on January 29, 2015.
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