EPISODE · Jan 29, 2015 · 43 MIN
Ep. 29: Love feedback, but hate surveys?
from Customer Confidential: Untold Stories of Earned Growth
Satmetrix CEO Richard Owen discusses his company's approach to customer experience management (3:50), the use of social media as a feedback tool (22:30) and the future of surveys (29:10).
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Ep. 29: Love feedback, but hate surveys?
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 43 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on January 29, 2015.
What is this episode about?
Satmetrix CEO Richard Owen discusses his company's approach to customer experience management (3:50), the use of social media as a feedback tool (22:30) and the future of surveys (29:10).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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