EP 290: The Next Frontier: Agentic AI and Operations

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!AI isn’t just a use case; it's a new commerce channel and operating model designed to amplify loyalty economics. Agents will help customers personally through discovery, comparisons, purchase, and fulfilling their orders. So retail, which has always been shaped by that interface between the customer and the merchant, is experiencing epic change. Join Shelley, Roland Ehigiamusoe, Principal of Retail and Consumer Products + AI and Engineering and Saurabh Vijayvergia, Managing Director of Retail AI Strategy and Engineering at Deloitte Consulting, as they unwrap the future of the next level of customer engagement and operations through this structural change. Analysts are projecting a quarter of global ecommerce will be enabled by AI agents by 2030. The next advancements in agentics will be on the supply side; listen and learn what it will take for retailers to transform their operations with agent-ready data infrastructure. Hear it from the experts: Agent ecommerce will be won by retailers who stop asking how to use AI and start asking how to make sure AI chooses us.Special Guests:Saurabh Vijayvergia, Managing Director, Retail AI Strategy and Engineering, Deloitte ConsultingRoland Ehigiamusoe, Principal, Retail and Consumer Products + AI and Engineering | Deloitte Consulting LLPFor more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.