EP 298: What AI Can’t Deliver

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Everyone thinks AI will replace the workforce. But that’s the wrong assumption. The real question is what human work will become more valuable once machines handle the basics.  Join Shelley and Ron Thurston, author of Retail Pride and Human Pride and a 30-year retail veteran across Apple, Gap, Tory Burch, and Saint Laurent, as they challenge the automation narrative that most retail leaders are getting wrong. Learn how to strengthen data and insights with AI while humans provide the essential judgment. Making the distinction between automation and judgment is how to determine the best AI technology to invest in. Listen and learn how human memory and pride are the gold standards for ensuring brand trust. Guest: Ron Thurston, Strategic Advisor and author, Human Pride For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.