Ep.299: Navigating Awkward Client Boundaries in Massage Therapy - Live Q&A with Josie DeLorme

In this live Q&A session, host Matt Phillips is joined by returning guest Josie DeLorme, Registered Massage Therapist (RMT) in Canada, highly respected educator, and founder of RMT Sexual Support Society. Josie answers questions sent in by viewers & listeners of the podcast, on the topic of addressing awkward and unsafe client behaviours in massage therapy. The episode discusses real scenarios, trauma triggers, documentation, discharge templates, exit plans, cancellation fees, and practical safety measures. Listen now for short, practical strategies for staying safe and professional, including how to respond in the moment, when to refer or discharge clients, and how to build paper trails and support networks. Resources and contact options are also shared for clinicians seeking further help. A sincere thank you to everyone who sent questions in, and apologies if we did not have time to get to yours. If you do have unanswered questions, please ensure you seek appropriate communication, either through your professional association or with a trusted colleague or professional.  Chapter Markers 00:00:00 - Welcome to the STA Clinician Podcast 00:00:30 - Welcome back guest Josie Delorme 00:06:27 - Trigger Warning and Support 00:08:12 - Trauma Reactions at Work 00:16:17 - Dealing with Family Pressure 00:21:49 - Freezing After a Violation 00:29:31 - Safety Tools for Solo Practice 00:34:59 - Enforcing Cancellation Policies 00:39:46 - Handling Confrontation Calmly 00:48:21 - Grounding After Dissociation 00:54:40 - Closing Thoughts and Resources Useful Links RMT Sexual Support Society on Facebook Josie DeLorme on Instagram: @jocelyndelormermt Video: Modern Sexual Boundary Management for Massage Therapists (4hrs) Video: Navigating Ambiguity (90mins) Survey on sexualization in the profession  Want to join the live recordings? Episodes of the STA Clinician Podcast are recorded live every TUESDAY at 8pm on the Sports Therapy Association YOUTUBE CHANNEL and FACEBOOK page. Everyone is welcome - you do not have to be an STA member! If you cannot join us live, be sure to subscribe to the 'Sports Therapy Association Podcast' on all popular podcast apps to be notified when new episodes are available. Interested in joining the STA? Use the code PODCAST25 to get 3 MONTHS EXTRA when you join for a single year! In other words, £75 will get you 15 months instead of 12!  Only valid for NEW members. If you are Level 3 (qualified after 2014) make sure you choose the ‘associate member’ option.