Ep 3: LVLY's Hannah Spilva: Fix This Or Lose Customers - How To Win Same-Day Delivery

Hannah Spilva, founder of the household gifting brand ⁠LVLY⁠ and premium home hair colour brand ⁠DONE⁠, pulls back the curtain on what it really takes to build an e-commerce giant from a kitchen table. She sits down with Anaita Sarkar to share how she cracked the code on same-day delivery and built the confidence to set healthy boundaries with clients.  Plus, Betha Giorgi, founder of ⁠Little Bay Beauty⁠, steps into The Growth Hotline to get advice on building a community and finding the exact right customers for her natural skincare brand. Featuring: Hannah Spilva, Founder of ⁠DONE⁠⁠ and Co-Founder of⁠ LVLY⁠ — revolutionary same-day flower and gift delivery Betha Giorgi, Founder of⁠ Little Bay Beauty⁠ — simple, kind, and accessible natural skincare formula Hosted by Anaita Sarkar — author of How to Sell Anything Online, Founder of⁠ Hero Packaging⁠ and Co-Founder of ⁠Staje⁠ Key takeaways: Tip #1 — Build a sense of community by partnering with other like-minded brands. Tip #2 — Map out and tap into micro-communities to narrow and target ads better. Tip #3 — Embrace gifting in the early phases of business to build advocates of your brand. Tip #4 — Be generous with samples of your product as your marketing currency. Chapters: (00:00:29) Meet Hannah Spilva: revolutionising the gifting industry with LVLY and venturing into haircare with DONE (00:01:30) Reality Check: Why being transparent about the bad stuff matters (00:03:32) LVLY origin story: how two advertising executives accidentally started a massive logistics business (00:08:19) Mastering the emotional side of a brand and turning products into a visceral experience (00:09:45) Spotting the "good, better, best" market gap to create DONE (00:13:37) Reality Check: navigating Christmas shipping disasters and turning errors into brand advocates (00:19:28) The golden rule of onboarding casual staff: driving execution through purpose and "the why" (00:21:07) Reality Check: stage 5 clinger clients, boundary setting, and how to successfully break up with a client (00:25:45) Meet Betha Giorgi from Little Bay Beauty: transitioning from corporate to natural pregnancy skincare Vodafone Business helps Australian businesses connect, grow, and get things done — so you can focus on the wins, the lessons, and the messy, exciting journey in between. Learn more: ⁠https://www.vodafone.com.au/business⁠ | @vodafonebusinessaus