Ep 3: Siobhan Lanigan, Izzy Newberry and Chris Williams: Martha's Rule

In this episode of West Side Stories, our host Siobhan Lanigan explores the implementation of Martha’s Rule, an important patient safety initiative designed to ensure that the concerns of patients and their families are heard and acted upon when a condition deteriorates. Named after Martha Mills, who tragically died from sepsis after family concerns were not escalated, the rule serves as a vital safety net within the NHS. This edition brings together insights from two local hospital trusts to discuss how this shift from paternalistic medicine to patient empowerment is being realised in practice.Siobhan first talks to Izzy Newberry from Gloucestershire Hospitals, who shares her experience as part of a pilot site for the initiative. Izzy addresses common clinician fears regarding a "tidal wave" of calls, revealing that call volumes have remained manageable at about one per week. She delves into the emotional complexity of these interactions, the importance of "narrative medicine," and why healthcare professionals must remain curious when a family member senses something is wrong. Her reflections highlight the profound culture shift required to view patients and relatives as true partners in care.The conversation continues with Chris Williams from North Bristol Trust, who explains how the avoidable death of another young patient motivated his trust to join the pilot. Chris provides a candid look at the practical challenges of setting up a 24/7 acute response team from scratch and the "psychological mountain" of giving patients the direct power to escalate their own care. He argues for being ambitious and the need for transparency of hospital care.Tune in to hear how these clinical leaders are navigating the transition to a more inclusive healthcare model. Whether you are a healthcare professional or a patient, this episode offers a compelling look at the future of patient safety and the simple, life-saving power of listening.Programme notesMartha's RuleMaddy's MarkGloucestershire Hospitals NHS Foundation TrustNorth Bristol NHS TrustCautionary Tales - Tim HarfordGot feedback or an idea for a future programme? Contact us at [email protected] or via our socials: Instagram, LinkedIn or BlueskyFind out more about Health Innovation West of England