Ep.3 Understanding the behaviour profile of your team mates and your clients with Cate Schreck

Cate Schreck is founding owner of Lightbulb Training Solutions a fabulous business that provides customer service training that educates and motivates. Cate is also the author of ‘The A-Z of Service Excellence, the essential guide to becoming a customer service professional’.  Her book is a must read for all business owners who have team providing direct client services, it is clear, motivating and practical.  Cate has worked in disability services and been a small business owner for many years. She understands the world of the private practitioner and has delivered content to Cathy’s tribe for years. They know each other well, they like a chat and a wine.   Here is what they get into on this episode of Private Practice Secrets: The Lightbulb Training business journey A bit about Cate’s book, The A-Z of Service Excellence, the essential guide to becoming a customer service professional Her work in disability services and the private practice sector What it’s like being a small business owner Soft skills and hard skill and what they mean for your business How behavioural profiling such the DISC and the benefits for your business Service excellence tips and tricks for the disability sector Work / Life balance and so much more! See omnystudio.com/listener for privacy information.