Ep. 30 - From One Size Fits All, to Merchant-First: The Modern World Business Solutions Channel & Tech Revolution

In this episode, hosts Grant Evans and Justin Hanna are joined by Warren Whitfield, Founder & CEO of MWBS, to unpack what’s broken in merchant services — and how the channel model needs to evolve.Warren shares his journey from sales into entrepreneurship, explaining the moment he realised the market had become too crowded, too confusing, and too focused on acquirer-first models. The conversation explores what merchant-first really means in practice, and why transparency, choice, and better partnerships matter more than ever.They dive into the reseller and multi-acquirer model, the role of technology in improving the post-sale merchant experience, and how MWBS is using in-house platforms and data to give merchants more visibility and control. The episode also looks ahead to the future of merchant services — from embedded payments to platformisation — and how Modern World Business Solutions £9m growth fund fits into that vision.🪑 Plus, Warren steps up for The Payments Shed’s legendary Shelf of Shame — nominating one thing in merchant services he’d happily banish forever.***The Payments Shed Podcast is headline sponsored by ISX Financial.ISX Financial, delivers a unified ecosystem with multi-currency accounts, online payments,  real-time UK and EU transfers and global mass payouts. Within that platform, PaidBy® provides Pay by Bank with real-time settlement notifications, automated reconciliation and integrated refund management. One partner, one integration — helping your business transact with confidence. Learn more at www.isx.financial***The Payments Shed Podcast is sponsored by Snap Finance UK.Snap Finance is a flexible point-of-sale finance provider helping consumers spread the cost of essential purchases. They offer transparent repayment options, built around accessibility and real-world affordability, focused on making credit work better for everyday shoppers.***The Payments Shed Podcast is supported by PCN.PCN is a boutique recruitment agency rooted in Amsterdam, driven by a singular mission: connecting top talent with industry leaders. PCN specialises in five core pillars — Fintech, Cybersecurity, SaaS, E-Commerce, and Salesforce — backed by a global network across borders.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://teampcn.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠***Disclaimer. Any views or opinions referenced in this podcast episode are our own, or those of our respective guests, and they do not represent any views, opinions, or statements from our respective employers, or those of our guests. Additionally, any views expressed here are not intended as investment, legal, tax, or financial advice.