Ep 30. How to Get Franchisees to Act on KPIs | From Dashboard to Action with a Franchise CEO (Houndstown USA)

How do you get franchisees to act on their scorecard numbers instead of just reviewing them?Having a dashboard does not mean you are driving results. Most franchise systems have the data. The real issue is getting franchisees to actually do something with it.In this episode of the Field Coach Experts Podcast, Angela Coté sits down with Rob Flanagan, CEO of Houndstown USA, to break down how to turn franchise scorecards into real behavior change.Rob brings a unique perspective shaped by a background in therapy, over 20 years in franchising, and hands-on experience as a field rep. That combination shows up in how he approaches coaching, KPIs, and franchisee accountability.You will learn:Why introducing KPIs during franchise recruitment sets the foundation for long-term buy-inHow to simplify a franchise dashboard using the “deserted island” framework and focus on 3 to 5 numbers that matterWhat tactical empathy looks like in franchise coaching and how it moves franchisees from resistance to actionWhy connecting KPIs to a franchisee’s personal goals is the key to real engagementHow the “rate of change” metric helps identify struggling locations months earlier than traditional reportingWhy reframing a metric can completely change franchisee buy-in, like shifting from “average check” to “basket size”If your field team is reviewing numbers but not changing behavior, this episode will show you exactly where the disconnect is and how to fix it.Did you miss Rob’s first appearance? Check out Episode 10Learn more about Houndstown USA at houndstownusa.com