EPISODE · Feb 5, 2015 · 57 MIN
Ep. 30: Planning the marriage (not just the wedding)
from Customer Confidential: Untold Stories of Earned Growth
Jennifer Cunningham of Cornell University and Linda Reed of Stanford discuss the crucial role of college alumni (16:33), how they use Net Promoter System to build loyalty (25:30) and their strategies for following up with detractors (46:59).
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Ep. 30: Planning the marriage (not just the wedding)
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 57 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on February 5, 2015.
What is this episode about?
Jennifer Cunningham of Cornell University and Linda Reed of Stanford discuss the crucial role of college alumni (16:33), how they use Net Promoter System to build loyalty (25:30) and their strategies for following up with detractors (46:59).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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