Ep.31 Adam Jacobs | Jacobs the Jewellers | Putting Customers First for over 75 Years

In this episode, we delve into the world of Jacobs the Jewellers, a family-run jewellery store with a rich history in Reading, UK. We speak with Adam Jacobs, the third-generation owner, about the challenges and successes of building a successful family business. Adam shares his insights on providing exceptional customer service and building strong relationships in Reading. The episode explores the challenges facing independent businesses in today's competitive market, including the importance of adapting to changing consumer behaviour and the ever-evolving retail landscape. Adam discusses the significance of craftsmanship, highlighting Jacobs' commitment to quality and their focus on crafting unique made in the UK pieces.   TIME CODES 00:30 Introduction 00:43 Introduction to Adam and Jacobs the Jewellers 05:07 How Reading has changed over the years and Jacobs' involvement with the community 06:51 What sets Jacobs' jewellery apart 08:15 Jacobs' website | Academy section 09:21 Jewellery, value and stories 12:13 What jewellery is popular now? 13:44 Finding your favourite piece of jewellery 14:28 The made in the UK stamp 17:00 Challenges Jacobs has faced 19:40 What ways work for marketing Jacobs 23:07 Goals for Jacobs moving forwards 24:17 Keeping up to date with the industry 25:22 Final thoughts