Ep 31: Importance of Process Mapping and Re-engineering as a first step to Digital Transformation

This podcast is a recording of a webinar presented by Clare Harney, Director of Digital Development at HCI. In Clare's presentation she discusses the importance of process mapping as a first step to digital transformation. She looks at healthcare as a Complex Adaptive System (CAS), mapping and improving a process in a CAS and how to find inefficiency, risk and bottlenecks in current processes. For further information contact HCI at [email protected].