Ep#32: Enhancing Customer Experience with Custify ft. Irina Vatafu (Head of Customer Success, Custify)

Today on the show, we have Irina Vatafu, Head of Customer Success at Custify, a Customer Success platform for SaaS businesses. Irina started the conversation by outlining how she got into customer success. She then shared her insights on what it takes to be a successful customer success manager. We then ran through an overview of their customer success operations and their unique approach to serving their customers. She also shared how Custify enables customer success teams to deliver a best-in-class experience using automation, analytics, and custom health scores.