Ep 32 Tech-Enabled RCM: Tips and Solutions with Mike Marshall + Vanessa

Tech-Enabled RCM: Tips and Solutions with Mike Marshall + Vanessa   In this episode, Vanessa welcomes Mike Marshall to discuss the intricacies of revenue cycle management (RCM) and the challenges faced by healthcare organizations. Mike is currently the Managing Director of the North American division of e5 Workflow, with a rich background in healthcare focusing on turnaround projects for operation, finance, and revenue cycle management.   They explore the root causes of common RCM issues, the hesitations around adopting new technology, and emphasize the necessity of becoming tech-enabled to survive in the current market. The conversation delves into innovative solutions, actionable data, optimizing human resources, and technological advancements like AI and automation. They also provide guidance on selecting vendors and the importance of staying informed about industry innovations through networking, conferences, and professional advice.   00:00 Welcome and Introduction 00:31 Introducing Mike Marshall 01:03 Industry Challenges in Revenue Cycle Management 02:09 Hesitancy in Adopting Technology 03:48 The Pain of Outdated Systems 07:35 Fear of Change in Revenue Cycle 11:32 Importance of Training and Support 16:47 Encouragement to Explore New Solutions 21:19 Leveraging Technology for Efficiency 33:15 Medicare Challenges and Strategic Technology Integration 33:52 Middle Management and Delegation with Technology 35:08 Industry Changes and Knowledge Gaps 36:04 Leveraging Technology for Delegation and Efficiency 36:53 Outsourcing and Onshoring in Revenue Cycle Management 39:34 Navigating Vendor Selection and Industry Resources 45:16 Maximizing Conference and Vendor Interactions 53:40 Evaluating Automation and AI Claims 57:55 Strategic Technology Integration and Conclusion