Ep 33 | Craig Taylor

Episode 33 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 33 | Craig Taylor" was published on December 20, 2024 and runs 34 minutes.

December 20, 2024 ·34m · Mastering CS: Candid Leader Insights

0:00 / 0:00

Summary

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Craig Taylor, Head of Customer Success at SimplePoll. What You’ll Learn: ☑️ How past experiences impact customer success ☑️ How to implement a digital-first CS strategy ☑️ The importance of technology in CS ☑️ The right screening process for a CSP ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Contact Us⁠

Episode Description

In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Craig Taylor, Head of Customer Success at SimplePoll. What You’ll Learn: ☑️ How past experiences impact customer success ☑️ How to implement a digital-first CS strategy ☑️ The importance of technology in CS ☑️ The right screening process for a CSP

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

Share this episode

Similar Episodes

Most Founders Ignore These 6 Risks… And Pay for It Later

Apr 22, 2026 ·22m

If Your Business Went Dark Tomorrow, Would You Survive the First 72 Hours?

Apr 15, 2026 ·26m

The Silent Killers of Your Business: Cyber, Supply Chain & False Confidence

Apr 8, 2026 ·29m

One Outage. One Hack. One Mistake… That’s All It Takes to Lose Your Business

Mar 25, 2026 ·34m

If Your Business Burned Down Tonight, Could You Reopen Tomorrow? (Build a Continuity Plan in 60 Min)

Mar 18, 2026 ·29m

Gulf War Chaos Is Here: 3 Downstream Risks That Could Cripple Your SMB (And How to Fight Back Now)

Mar 11, 2026 ·22m

Similar Podcasts

Mario Breuer Mario Breuer En este primer episodio el ingeniero de sonido MARIO BREUER habla acerca de que tanto en vivo como en las grabaciones de estudio y en los masterings se están utilizando los mismos procesadores y a veces los mismos presets. Esto conlleva a que la música hoy suene muy parecida. Más info: www.mariobreuer.com / Instagram @mrbreuer / Facebook: Mario Breuer Oficial. Mastering Embedded Systems Georg Lohrer from EmbeddedSuccess.com This is the podcast for everybody who is interested in having more success in his project work. I'll teach you the know-how and the tools to overcome your challenges. Out of practice into practice. Join my stories, see my own mistakes or successes. Make the best out of my tips and advices.Lift your own results to the next level. Mastering Fulfillment Podcast Scott Berry and Joshua Wenner The podcast where Scott Berry & Joshua Wenner discuss tools and philosophies on how we can more effectively bridge success with fulfillment Mastering Nutrition Chris Masterjohn, PhD Welcome to the Mastering Nutrition podcast.Mastering Nutrition is hosted by Chris Masterjohn, a nutrition scientist focused on optimizing mitochondrial health, and founder of BioOptHealth, a program that uses whole genome sequencing, a comprehensive suite of biochemical data, cutting-edge research and deep scientific insights to optimize each person's metabolism by finding their own unique unlocks.He received his PhD in Nutritional Sciences from University of Connecticut at Storrs in 2012, served as a postdoctoral research associate in the Comparative Biosciences department of the University of Illinois at Urbana-Champaign's College of Veterinary Medicine from 2012-2014, served as Assistant Professor of Health and Nutrition Sciences at Brooklyn College from 2014-2017, and now works independently in science research and education.

URL copied to clipboard!