Ep#33: Customer Success at Productboard ft. John Henwood (VP of Customer Success, Productboard)

Today on the show we have John Henwood, VP of Customer Success at productboard. Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. In this episode, John starts the conversation by talking about his background and why he joined customer success. He then gave us insights into their growth team that works closely with the CS team and increases their productivity. We also ran through an overview of their training initiatives, and how they empower their teams for change management. He then gave us insights into their tech stack and how their customer success team measures success. John also shared some advice on what it takes to become a world-class CSM!