EP. 33 Empathy Mapping: The Simple Tool That Changes Conversations

How do we create conversations that truly elevate community voices? In this episode of Thinking CAAP, Beck Moore sits down with Michael Emmart to explore empathy mapping, a design-thinking tool that helps communities better understand each other's perspectives. Originally used in product design, empathy mapping is now helping organizations reduce hierarchy in discussions, strengthen collaboration, and uncover deeper insights about community needs. Together, they discuss how empathy mapping aligns with the mission of Community Action, why curiosity is a critical leadership skill, and how generative questions can transform conversations from problem-focused to possibility-driven. The episode also tackles important topics like tokenism in stakeholder engagement, the limits of virtual meetings when building empathy, and how slowing down our reactions can lead to more compassionate and effective service. For leaders, facilitators, and anyone working in human services, this episode offers practical insights on listening deeply, engaging authentically, and building stronger community partnerships. To learn more and connect with Michael Emmart, visit https://case.edu/weatherhead/fowler/programs/just-conversations Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog