Thinking CAAP

As artificial intelligence continues to reshape the workplace, one question remains at the center of it all: how do we stay human? In this episode of Thinking CAAP, Beck Moore sits down with keynote speaker Smiley Poswolsky to explore the intersection of technology, culture, and connection and why human relationships are more important now than ever. Smiley shares insights from over a decade of work in workplace culture, diving into: Why connection (not AI) is the real differentiator in the future of work The growing loneliness epidemic and its impact on teams Practical tools leaders can use to build trust and belonging How to move from inspiration to real, lasting action Whether you're leading a team, navigating change, or trying to create a stronger workplace culture, this conversation is a reminder that efficiency means nothing without empathy. Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

In this episode of Thinking CAAP, Beck Moore is joined by Tanoa Fagan of FindHelp and Maria Welch of Geisinger for a deeper look at the systems, partnerships, and people behind PA Navigate. Tanoa shares how FindHelp's technology is designed to connect people to free and reduced-cost services with dignity and ease, and explains why social care must be treated as part of holistic care. Maria offers the healthcare perspective, highlighting how trust, connectivity, and strong community partnerships help make social care integration possible in practice. Together, they unpack what closed-loop referral really means, why this work takes time, how healthcare and community-based organizations can better support one another, and what success could look like as PA Navigate continues to grow across Pennsylvania. This episode is a behind-the-scenes conversation about systems change, relationship-building, and what it takes to make community support easier to access. Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

What does it really mean to serve on a Community Action board? In this episode of Thinking CAAP, Beck Moore explores that question through two separate conversations with board members who bring very different experiences and a shared commitment to community. In the first half of the episode, Beck talks with Aron Carter, who reflects on his journey from being a Head Start graduate to serving on the board of STEP, Inc. Aron shares why vulnerability matters in board service, why nonprofit work is often far more complex than people realize, and why meaningful board recruitment starts with relationship and trust. In the second half, Beck is joined by Tara Davis, who brings more than 20 years of nonprofit experience to the conversation. Tara discusses what makes Community Action unique, the importance of including lived experience in leadership spaces in authentic ways, and why breaking stigma around poverty starts with telling the real stories of the people Community Action serves. Together, these conversations offer a thoughtful look at what strong board service can look like — from governance and accountability to empathy, lived experience, and the responsibility to listen well. If you've ever wondered how Community Action boards function, why their structure matters, or what real leadership looks like in service to a community, this episode is for you. Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

How do we create conversations that truly elevate community voices? In this episode of Thinking CAAP, Beck Moore sits down with Michael Emmart to explore empathy mapping, a design-thinking tool that helps communities better understand each other's perspectives. Originally used in product design, empathy mapping is now helping organizations reduce hierarchy in discussions, strengthen collaboration, and uncover deeper insights about community needs. Together, they discuss how empathy mapping aligns with the mission of Community Action, why curiosity is a critical leadership skill, and how generative questions can transform conversations from problem-focused to possibility-driven. The episode also tackles important topics like tokenism in stakeholder engagement, the limits of virtual meetings when building empathy, and how slowing down our reactions can lead to more compassionate and effective service. For leaders, facilitators, and anyone working in human services, this episode offers practical insights on listening deeply, engaging authentically, and building stronger community partnerships. To learn more and connect with Michael Emmart, visit https://case.edu/weatherhead/fowler/programs/just-conversations Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog  

What if the most powerful tool in community action isn't funding, policy, or programming — but conversation? In this episode of Thinking CAAP, Beck Moore is joined by Kelly Stewart and Michael Emmart to explore how strategic dialogue shapes organizational culture, strengthens families, and prevents unnecessary system involvement. From the PACE framework to Appreciative Inquiry, the conversation dives into: How language and bias influence outcomes Why generative questions unlock community-led solutions A real-world "walkable school bus" initiative that improved attendance without new funding How leaders can create culture through intentional dialogue If you're ready to shift from problem-focused thinking to possibility-centered engagement, this episode will challenge how you listen, lead, and serve. To learn more and connect with Kelly Stewart, visit her website -> https://www.thepositivebusiness.com/ To learn more and connect with Michael Emmart, visit -> https://case.edu/weatherhead/fowler/programs/just-conversations Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

Artificial intelligence is already showing up in human services, whether organizations are ready for it or not. In this episode of Thinking CAAP, host Beck Moore is joined by Amanda Hoprich and Ryan Peasley from WIPFLI to unpack what AI actually means for human services organizations, including Community Action agencies. Together, they explore common fears, compliance concerns, and misconceptions and clarify why AI should be viewed as an augmentation tool, not a replacement for human work. The conversation covers practical entry points for beginners, how AI can reduce administrative burden, support grant writing, streamline workflows, and help leaders combat burnout while preserving human-centered service. Ryan also emphasizes the importance of proactive governance and clear organizational guardrails to ensure AI is used responsibly. This episode is essential listening for nonprofit leaders, administrators, and teams navigating rising demand, limited resources, and the future of mission-driven work. To learn more about Ryan Peasley and the services WIPFLI provides: https://www.wipfli.com/about-wipfli/partners-and-associates/peasley-ryan Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog  

In this episode of Thinking CAAP, Beck Moore and Heather Holloway are joined by relational health expert and former U.S. Marine Becca Spahr for a powerful conversation about social connection—and why it may be one of the most overlooked drivers of individual, organizational, and community wellbeing. Together, they explore social health as the "third pillar" alongside physical and mental health, drawing from research, lived experience, and real-world leadership lessons. From the science behind belonging and psychological safety to the impact of social capital in community action and workplaces, this episode unpacks why connection isn't a "nice to have"—it's foundational. Becca shares insights from her 20-year Marine Corps career, lessons from Blue Zones around the world, and practical guidance for leaders who want to build trust, reduce burnout, and create environments where people feel safe, valued, and motivated to show up fully. The conversation also tackles leadership styles, accountability, authenticity, and what happens when leaders are promoted without support or training. Whether you're leading a team, serving your community, or simply rethinking how relationships shape outcomes, this episode offers grounding perspective and practical takeaways for building stronger, healthier connections where they matter most. To connect with Becca Spahr, visit her site: https://www.beccaspahr.com/ Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog  

In this episode of Thinking CAAP, Beck Moore is joined by PA Navigate's lead champions, Kat Royer and Matt Moser, for a deep dive into how community-based organizations (CBOs) and healthcare providers are working together to address social determinants of health across Pennsylvania. Through stories, real-time data, and practical insights, they unpack the promise of PA Navigate—a shared platform transforming how individuals and families connect with essential services like housing, food, and healthcare. Together, they explore the power of closed-loop referrals, screening tools, and local champions in building trust and expanding access statewide. Whether you're a nonprofit just learning about PA Navigate or a seasoned user refining your program listings, this episode offers clear strategies and real-life success stories to help you strengthen relationships, improve outcomes, and lead with purpose. For more about PA Navigate: https://www.panavigatehelp.org/ iscover more about the podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog  Send us questions at [email protected]  

When people think of fundraising, they often picture high-powered galas or million-dollar checks, but for Joe Cuozzo, it all comes back to relationships. In this episode, Beck Moore and Heather Holloway sit down with the Director of Development at Bucks County Opportunity Council to talk about what fundraising looks like when it's rooted in community, trust, and real conversation. With more than two decades in the field, Joe shares candid reflections on what works, what doesn't, and what actually builds long-term support. From starting without a CRM to navigating the quirks of Venmo donors and Zoom asks, Joe offers grounded, practical advice for nonprofits of all sizes, even those just getting started. It's a conversation filled with humility, humor, and the reminder that donors aren't ATMs, they're people. And when you treat them like people, good things happen. For more about Bucks County Opportunity Council: https://bcoc.org/ Discover more about the podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog Send us questions at [email protected]  

In this special end-of-year episode, Beck Moore pauses to reflect on the journey of the Thinking CAAP Podcast so far. Instead of a new guest conversation, Beck offers a personal recap of the episodes that have shaped him most as a CEO, colleague, and advocate for community action. From lessons in leadership and vulnerability to moments of growth and unscripted connection, this episode is a heartfelt tribute to the power of dialogue and the stories that define our work. Whether you're brand new to the podcast or a longtime listener, you'll walk away with a few episodes to revisit and a renewed appreciation for the people moving Community Action forward in Pennsylvania and beyond. Episodes highlighted include: Ep 17: Erika Carpin & Georgia Del Freo - Managing Up: Strategies for Leading from Any Role Ep 19: Amanda Hoprich & Ashley Bulley - Blueprint for Better Teams: Safety, Trust, and Team Wins Ep 22: Rachelle Abbott & Meghan McBryan - Fixing What's Broken: The Program Changing Childcare in Pennsylvania Ep 23: Dr. Vanessa Shannon - Surf the Waves: How to Master Imposter Syndrome Ep 25: Hattie McCarter - Navigating Leadership with Hattie McCarter: Heart-Forward and High-Performing Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog Send your questions to [email protected].

What happens when you bring together hundreds of mission-driven professionals, leaders, and changemakers in one room? In this special episode of ThinkingCAAP, host Beck Moore and previous co-host Amanda Hoprich, now with WIPFLI, reunite to reflect on the highlights, heart, and hard truths of the CAAP Annual Conference from keynote moments to behind-the-scenes planning to the emotional impact of the Community Action Awards and 50th anniversary celebration. They cover: ✅ The evolution of CAAP's award ceremony and what it means to be seen ✅ The power of Pennsylvania voices leading from within the network ✅ How pre-conference infrastructure tracks are reshaping nonprofit readiness ✅ Why workplace culture (and a little bit of fun) matters more than ever Whether you're in the Community Action Network, a human services leader, or simply curious how systems get stronger from the inside out, this episode is a powerful window into what's possible when we lead with purpose, reflect with honesty, and celebrate with intention. Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

In this deeply human conversation, Beck Moore and Heather Holloway sit down with Hattie B. McCarter, Founder and Culture Strategist at MEND Solutions, to talk about the real emotional weight of leadership. From anxiety and burnout to boundary setting and grace, Hattie opens up about what it means to lead when your tank is running low and why true leadership starts with honesty about your capacity. Together, they explore how to stay present, protect your peace, and redefine success through self-awareness and compassion. This episode is equal parts therapy session and leadership masterclass—filled with laughter, real talk, and moments that remind you you're not alone in the work. Discover more about Hattie McCarter and MEND Solutions Website: https://mendsolutionsllc.org/ YouTube: https://www.youtube.com/@theleadup-mend23 LinkedIn: https://www.linkedin.com/in/hbmccartermend2023/ Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

In this powerful episode, co-hosts Beck Moore and Heather Holloway sit down with Vanessa Philbert and Kristy Aurand from Community Action Partnership of Lancaster to explore how language shapes access, dignity, and inclusion. From developing an intentional lexicon to navigating real-world communication challenges, Vanessa and Kristy share how their organization is putting language justice into practice, one word at a time. Together, they unpack what it means to retire outdated terms, center community voice, and embrace curiosity around identity. Whether you're leading a nonprofit, writing a grant, or simply trying to be more thoughtful with your words, this conversation offers insight, inspiration, and tangible tools for building a more equitable future. Discover more about Community Action Partnership of Lancaster Website: https://caplanc.org/ Facebook: https://www.facebook.com/CAPLancasterCounty/ Instagram: https://www.instagram.com/cap_lanc LinkedIn: https://www.linkedin.com/company/caplanc/ Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

Beck Moore and Heather Holloway sit down with Dr. Vanessa Shannon, a certified mental performance consultant who's coached everyone from college athletes to MLB players. Together, they unpack the psychology behind imposter syndrome…why even high performers doubt themselves, and how to master that doubt instead of running from it. Vanessa shares science-backed strategies for grounding, confidence, and emotional regulation, and offers practical ways for mission-driven professionals to stay calm and centered under pressure. From surfing life's waves to coloring as mindfulness, this episode is full of grounded wisdom, laughter, and reminders that confidence isn't about perfection, it's about presence. Find Dr. Vanessa Shannon on: Instagram: @drheadstrong LinkedIn: https://www.linkedin.com/in/drheadstrong/ Email: [email protected]: www.resistancetodisruption.com Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

What if solving the childcare crisis required rethinking not just funding, but the entire workforce model? In this episode of the Thinking CAAP podcast, Beck Moore and Heather Holloway are joined by Rachelle Abbott, President & CEO of STEP, Inc., and Meghann McBryan, Special Projects Coordinator, to unpack how one Community Action agency turned a regional staffing crisis into a sustainable, scalable solution. You'll hear how STEP's Substitute Aid Pool program (originally funded by ARPA dollars) leverages gig-style scheduling, streamlined technology, and collaborative community partnerships to place trained classroom aides exactly where they're needed. From onboarding to scheduling to retention, Meghann and Rachelle break down the real-world impact and what it takes to operationalize innovation in early childhood education. Together, the team explores: Why livable wages and workforce equity are central to solving the childcare crisis How data and community needs assessments fueled this project's design What other regions can learn from STEP's success—and how to scale it Whether you're a nonprofit leader, policy advocate, or early learning professional, this episode offers an actionable look at the future of childcare support through the lens of Community Action. Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

In this heartfelt episode of the Thinking CAAP podcast, co-hosts Beck Moore and Heather Holloway sit down with Ellen Min, educator, DEI leader, and passionate community-builder, for an honest, empowering conversation about what it means to lead with humanity. Ellen shares stories from her journey as a second-generation Korean American, reflecting on the early language barriers, classroom experiences, and personal mentors that shaped her purpose-driven leadership style. From her start in education to launching a DEI council at her school, Ellen unpacks how personal connection, cultural awareness, and vulnerability are at the heart of every meaningful system of care. They explore practical ways leaders can foster inclusion and joy in the workplace from creating personalized support systems for teams, to celebrating small wins, to embracing rest during transitions. Whether you're navigating your own career shift or looking for new ways to lead with empathy, this episode is full of insights on how to be brave, be curious, and build belonging wherever you go. Discover more about Ellen Min: Website: https://www.ellenmin.me/ LinkedIn: https://www.linkedin.com/in/ellen-min/ Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

In this energizing episode of the Thinking CAAP podcast, co-hosts Beck Moore and Heather Holloway welcome Bree Groff, author of Today Was Fun and workplace culture expert, for a fresh take on what it really means to enjoy your work. Together, they explore how joy, authenticity, and psychological safety aren't luxuries, but essentials for engaged and effective teams. Bree shares insights from her book and keynote experience, exploring the small yet powerful changes leaders can make to foster more human and connected workplaces, whether you're remote, hybrid, or in-person. From emotional check-ins and "user manuals" to themed karaoke and redefining how we measure success, this episode is packed with practical tools and thoughtful reframes. You'll walk away with renewed permission to embrace fun at work, lead with authenticity, and prioritize well-being because people doing impact work deserve joy too. Discover more about Bree Groff:Website: https://www.breegroff.com/home Instagram: https://www.instagram.com/bree_groff/ LinkedIn: https://www.linkedin.com/in/bree-groff/ Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog

In this episode of the ThinkingCAAP podcast, host Beck Moore is joined by Ashley Bulley (Executive Director of ECHOS) and Amanda Hoprich (Growth Marketing Manager at WIPFLI) for a powerful conversation on leadership, team dynamics, and the human side of mission-driven work. Together, they explore what it takes to build strong, collaborative teams in the nonprofit and Community Action world—sharing lessons on managing conflict, creating psychological safety, and embracing vulnerability as a catalyst for growth. From navigating leadership transitions to busting myths about confidence and imposter syndrome, Amanda and Ashley reflect on their own evolving styles and how intentional communication, shared purpose, and inclusive leadership have shaped their careers. They also dive into what it means to invest in people—not just programs—offering practical strategies for celebrating wins, supporting self-care, and creating spaces where failure leads to learning. Whether you're a new leader or a seasoned changemaker, this episode is a heart-centered blueprint for building resilient, connected teams that drive meaningful impact. Discover more: https://www.thecaap.org/the-thinkingcaap-podcast-blog

Leadership consultant, TEDx speaker, and bestselling author Brenda Reynolds joins Beck Moore and Heather Holloway to explore how leaders can delegate more effectively—without burning out. Brenda introduces the concept of "monkey management" and unpacks why so many leaders feel overwhelmed. Together, they discuss practical strategies for building trust, setting clear expectations, and creating trauma-informed workplace cultures where everyone can thrive. Plus, Brenda shares details on her "Coming Together" mastermind for women leaders. Don't miss this powerful conversation on letting go, lifting others, and leading with intention. Discover more: https://www.thecaap.org/the-thinkingcaap-podcast-blog

What does it really mean to "manage up"—and why is it so vital for healthy, mission-driven teams? In this episode of the Thinking CAAP podcast, Beck Moore and Heather Holloway from Holloway Media Services sit down with CAAP's own Erika Carpin and Georgia Del Freo for an honest, practical conversation about managing up, building trust, and creating a culture where communication flows both ways. From conference planning to capacity building, they share real-world examples of how delegation, feedback, and self-awareness strengthen leadership at every level. Whether you're a new manager or a seasoned leader, this episode offers insights on how to collaborate more effectively, support one another across roles, and foster a team culture rooted in clarity, connection, and mutual respect.  

In this special episode of Thinking CAAP, Heather Holloway flips the script and interviews CAAP President & CEO Beck Moore about the heart behind the mission. From his powerful personal story—including experiencing homelessness—to his bold vision for the future of Community Action, Beck gets real about what it means to lead with empathy, authenticity, and intention. Together, Heather and Beck dive into topics like building inclusive workplace cultures, modeling wellbeing, empowering teams, and disrupting systems that leave people behind. You'll hear: How Beck's personal experiences fuel his passion for human-centered advocacy What real leadership looks like when the wins aren't always on the front page Why workplace trauma needs to be acknowledged, and how CAAP is working to break that cycle The importance of knowing your people (and yes, their coffee orders) A call for bold, structural changes in how we serve Pennsylvania's most vulnerable communities If you've ever wondered what it really takes to create lasting change from the inside out, this episode will leave you inspired, grounded, and ready to serve.  

What happens when one organization dares to break silos, embrace long-term partnerships, and tackle deep-rooted challenges like housing insecurity and generational poverty head-on? In this episode of the Thinking CAAP podcast, Beck Moore and Amanda Hoprich sit down with Megan Bair, Executive Director of Central Susquehanna Opportunities (CSO), to explore the agency's evolving role in addressing urgent community needs across Columbia, Montour, and Northumberland counties. From self-sufficiency coaching and case management to cross-sector housing collaborations, Megan shares how CSO is building impact that lasts—and what it takes to fund and sustain it. You'll hear how CSO's wraparound approach transforms lives by aligning services with the social determinants of health, why nonprofit funding models must adapt to support long-term outcomes, and how breaking down organizational territorialism is fueling real progress across the region. If you're a nonprofit leader or advocate, this conversation offers insight, inspiration, and a real-world roadmap for change.  

What does it take to grow into a confident nonprofit leader while cultivating a culture where teams thrive and missions succeed? In this energizing episode of the Thinking CAAP podcast, Beck Moore and Amanda Hoprich sit down with Rachelle Abbott, CEO of STEP, Inc. and Megan Bair, CEO of Central Susquehanna Opportunities, Inc. (CSO), to unpack the real-world journey from planner to executive—and the lessons learned along the way. This episode dives deep into building a positive organizational culture that drives collaboration and results, and prioritizing self-care as a leadership essential, not a luxury. Whether you're an aspiring executive director, a new manager, or a seasoned nonprofit leader seeking fresh perspective, this conversation is full of practical wisdom, candid reflections, and the kind of inspiration that reminds you why the work matters. 🎧 Tune in to discover the magic of mission-driven leadership—and how to cultivate it from the inside out.

What does it take to lead with heart, challenge assumptions, and create real transformation in the fight against poverty? In this powerful episode of the Thinking CAAP podcast, Beck and Heather sit down with Megan Shreve, CEO of South Central Community Action Programs (SCCAP) and board chair of CAAP, to explore the bold strategies and deep empathy behind her leadership journey. Megan shares how programs like Support Circles are helping families not just survive but thrive by creating safe, intentional spaces where people can rewrite their stories. From navigating the benefits cliff to launching art therapy and cognitive restructuring initiatives, she offers a vision for how Community Action can be both practical and deeply human. Listeners will also get a candid look at Megan's own path, from early childhood education to private-sector change management to nonprofit CEO. She opens up about overcoming imposter syndrome, serving on boards, and the satisfaction of both policy-level impact and hands-on home repair. Through it all, Megan's unwavering belief in the power of people—and the importance of listening—shines through. If you're looking for fresh ideas on leadership, resilience, and building stronger communities, this episode is full of insight, inspiration, and the kind of honesty that moves the work forward.

Every day, Community Action agencies uplift individuals and families by creating supportive environments where real transformation can take root. But what does it take to truly engage a community, beyond simply providing services? In this special episode of the Thinking CAAP podcast, we highlight the stories of two passionate leaders who are breaking down barriers and building trust from the ground up. Beck and Heather sit down with Alexis Kindle, EARN Project Coordinator at Central Susquehanna Opportunities, and Matthew Moser, Community Engagement Manager at Community Action Association of Pennsylvania. Together, they offer insight into how Community Action work evolves from lived experience, data-driven innovation, and deep local connection. Alexis Kindle shares her personal journey, from receiving services to leading programs that empower others. Her work spans economic mobility, mobile food pantries, and tackling nonprofit staffing challenges—all with a focus on creating welcoming, effective systems of support in Columbia, Montour, and Northumberland counties. Matthew Moser reflects on his path from volunteering to leadership and his role in the PA Navigate initiative, which bridges access to resources for individuals and organizations statewide. He shares what it means to foster a true "community of Community Action," where relationships, trust, and collaboration fuel lasting impact. Together, their stories remind us that authentic engagement isn't about doing more—it's about doing it differently. Tune in for inspiration, strategy, and proof that community-centered innovation works.

What happens when lived experience, cultural identity, and a passion for equity come together in one leader? In this episode, we explore how a personal journey fuels professional impact. In this episode of the Thinking CAAP podcast, Beck and Heather sit down with Luisa Olivo-Wolf, Bureau Director of Early Learning Policy and Professional Development at the Office of Child Development and Early Learning. Luisa shares her inspiring journey from frontline social worker at Community Progress Council to statewide policy leader, shaped by a deep commitment to family engagement and early childhood development. With roots in Community Action and a rich career spanning direct service, strategic innovation, and now public policy, Luisa brings a powerful and personal perspective on what it takes to drive meaningful, lasting change. Together, they explore the misunderstood scope of Community Action agencies, the long-term work of lifting families out of poverty, and the critical role early learning plays in a child's lifelong development. Luisa opens up about navigating multiple identities, embracing leadership as a Latina woman, and finding strength in vulnerability. This conversation is a must-listen for anyone seeking to better understand social impact work or chart their own path in it.

Every day, Community Action professionals transform struggles into meaningful opportunities, creating sustainable change in communities across Pennsylvania. But what does it take to turn lived experience and strategic vision into programs that genuinely empower people? In this special episode of the Thinking CAAP podcast, you'll hear inspiring stories from two dynamic leaders whose innovative work is reshaping how we approach employment, recovery, reentry, and community development. Tune in to celebrate their impact—and get ideas for making a difference in your own community. In this special episode of the Thinking CAAP podcast, Beck and Heather sit down with Jeremy Oester, program coordination and development strategist at Tableland Services, Inc. and Jessica Hajek Bates, Director of Planning and Development, Fayette County Community Action. Jeremy Oester shares his passion for Community Action as he leads Tableland's Employment Advancement and Retention Network (EARN) program. As a certified recovery specialist, social media manager, and Pardon Project coach, he supports clients in overcoming employment barriers, navigating mental health challenges, and seeking second chances. His deep commitment to advocacy and empowerment shines through in his daily work and his community involvement—from county boards to award-winning workplace culture initiatives that make Tableland a hub of transformation in Somerset County. Jessica Hajek Bates is the Director of Planning and Development at Fayette County Community Action. She reflects on 25 years in Community Action and the innovative work happening at Fayette County Community Action. From launching a reentry initiative and expanding senior services to overseeing grant writing, community development, and a capital campaign to improve facilities, she offers insight into the strategy and heart behind sustainable, locally-rooted impact. Her leadership helps ensure that services are community-informed, high quality, and responsive to evolving needs. Together, their stories offer powerful proof that Community Action doesn't just change lives—it transforms entire communities.

In the world of social services, burnout is real—but so is hope. In this episode of the Thinking CAAP podcast, Beck and Heather sit down with Amy Misunas and Raelyn Jackson, two passionate professionals from Central Susquehanna Opportunities, Inc., and STEP, Inc., who share powerful insights on the emotional toll—and deep rewards—of Community Action work. Amy shares what motivates her as a caseworker and why asking for help is one of the strongest things a person can do. She brings forward inspiring stories of clients who have found housing, employment, and confidence through small steps and consistent support. Raelyn joins the conversation with her insights on wellness, leadership, and disaster case management. She reflects on what it means to model empathy and accountability, and how personal experiences shape her deep commitment to helping others. Together, they unpack strategies to prevent burnout, celebrate client wins, and build a supportive workplace culture. From honoring client autonomy to making space for rest and reflection, this episode offers encouragement—and practical wisdom—for anyone working on the frontlines of Community Action. Whether you're a seasoned caseworker or new to the field, this episode is a heartfelt reminder that caring for yourself is a necessity.

From childcare shortages to rural transportation gaps, STEP, Inc. is redefining what's possible in Community Action. In this episode, CEO Rachelle Abbott joins Beck Moore to explore how STEP is breaking barriers with innovative childcare solutions and tackling transportation deserts in rural Pennsylvania. Rachelle also shares insights on trauma-informed intake processes, the economic impact of Community Action, and how these initiatives create lasting, sustainable growth for local communities. Don't miss this conversation on the power of bold, forward-thinking solutions!

In this episode of ThinkingCAAP, Beck Moore and Amanda Hoprich sit down with Jen Wintermyer, CEO of Tri County Community Action, to uncover how data-driven strategies are reshaping the fight against poverty. Jen shares the innovative ways her organization leverages data to address social determinants of health, foster meaningful partnerships, and develop programs that truly meet community needs. From surprising insights—like the role of refrigerators in maternal health—to actionable advice for collaborating with healthcare systems, this episode dives into the intersection of data, equity, and impactful community action. Whether you're a nonprofit leader, advocate, or simply curious about the transformative power of data, this conversation will inspire you to rethink how we build stronger, healthier communities. Tune in to learn how Tri County Community Action is leading the charge in Cumberland, Dauphin, and Perry counties—and how you can invest in your community's success.

What makes a leader truly effective? In this episode of ThinkingCAAP, Heather Holloway takes the host seat to interview Beck Moore about his leadership journey and the experiences that shaped his approach to creating a positive workplace culture. He opens up about why vulnerability is a leader's greatest strength, how gratitude-driven mentorship can empower teams, and the importance of fostering a supportive, growth-focused workplace culture. Tune in to hear Beck's take on balancing priorities as a leader, his inspiring stories from community action work, and his passionate call to advocate for the transformative impact of community action agencies. Whether you're an established leader or just stepping into management, this episode is packed with lessons to help you lead with purpose and heart.

In this episode, host Beck Moore is joined by Heather Holloway of Holloway Media Services to discuss the art of storytelling in Community Action. Heather shares her expertise on crafting authentic content, building brand awareness, and telling your organization's story in a way that connects with your audience. Discover practical strategies for creating content that not only informs but inspires, helping your agency amplify its mission and engage the community. Tune in to learn how powerful storytelling can drive real impact and elevate your brand.

Join hosts Amanda Hoprich and Beck Moore in an insightful conversation with the Bucks County Opportunity Council (BCOC) as they dive into the organization's impactful mission and programs. Learn how BCOC is making a difference through health initiatives and community engagement strategies that empower residents and foster resilience. From addressing critical needs to driving long-term change, this episode unpacks the essential work that supports communities in Bucks County. Tune in for a deep dive into the innovative approaches that fuel their mission and inspire collective action.

In this episode of The ThinkingCAAP, we sit down with Denise Harlow, CEO of the National Community Action Partnership (NCAP), to celebrate 60 years of Community Action. Denise helps bust common myths about Community Action Agencies, discusses the importance of funding flexibility, and dives into the critical difference between outcomes and outputs. Tune in for a powerful conversation on how our agencies continue to create lasting impact across the nation.

Beck Moore, CEO of Community Action Association of Pennsylvania (CAAP), and Amanda Hoprich, COO at CAAP, discuss the role of social determinants of health in improving community outcomes in this episode of the ThinkingCAAP. From cross-sector partnerships to reframing existing programming and potential funding opportunities, this inspiring discussion shows the power of community action to drive transformative change from the ground up. In this episode, Beck and Amanda welcome Karin VanZant from ClearLink Partners. With a wealth of experience in building partnerships between healthcare and CBOs, Karin brings valuable insights into the impact of community action on healthcare costs and improved community health outcomes. Her work with the PA Navigate project and community engagement has delivered tangible results in reducing healthcare costs and enhancing overall community well-being. Karin's expertise and dedication to this vital area make her a valuable guest whose insights will undoubtedly benefit all healthcare professionals and community action professionals alike seeking to make a positive impact on social determinants of health. With so much to discover in this episode, we hope you'll tune in and send us your questions about community action topics you want to know more about! Email [email protected] with the subject "Thinking CAAP." We can't wait to continue this community conversation with you! Thinking CAAP Talking Points   [0:00] Introduction and Gratitude Amanda and Beck welcome listeners back and express gratitude for the feedback received on the last episode.  They also share their excitement about being co-hosts.   [1:08] CAAP Updates and Rise Conference Amanda and Beck discuss their recent travels to the RISE conference on social determinants of health.  They highlight the importance of showcasing the innovative work of community action agencies and their partnership with the National Community Action Partnership.   [4:37] DEI Summit and Keynote Speaker    The hosts discuss the recent DEI summit and highlight its success, including the positive feedback received from participants.  They also thank the keynote speaker, Clint Smith, for his impactful contribution.   [7:45] CAAP Conference and Awards Nomination    Amanda and Beck announce the upcoming CAAP conference and encourage members to submit proposals for best practices.  They also mention the captivating awards ceremony and the nomination process for recognizing outstanding staff members.   [12:09] Introduction of Guest Karin VanSant    Amanda introduces the special guest, Karin VanZant from ClearLink Partners, and shares her excitement about having Karin as the first official podcast guest.  Karin introduces herself and expresses her enthusiasm for being on the podcast.   [13:22] Personal Journey and Advocacy Work    Karin shares how her pregnancy and experience with Medicaid redefined her life, leading her to advocate for social services and community action agencies.   [15:53] Importance of Community Action Agencies   Karin emphasizes the crucial role of community action agencies in supporting vulnerable populations and believes they are doing essential work in society. [21:04] Impact of Social Determinants of Health  Karin discusses how social determinants of health, such as housing and transportation, affect healthcare outcomes and the challenges individuals face in accessing and maintaining care. [24:20] Social Determinants of Health as a Long-Term Focus  Karin expresses her hope that addressing social determinants of health is not just a trend but a long-term commitment, citing the difficulty and importance of this work in healthcare and community support. [28:23] The localized response to the pandemic   The pandemic crisis and solutions were localized, not just in hospitals. Local community action agencies played a crucial role in connecting with people and providing services, demonstrating the importance of localized care and partnership opportunities.   [29:43] Importance of high touch response in healthcare   Large managed care companies and small public health plans prioritize high-touch response and understand the need for patient engagement to manage care effectively.  The focus is on providing the right services at the right time for better health outcomes.   [31:49] CAAP's resources for member agencies and healthcare partnerships   CAAP has developed a value proposition case study and a training program to help member agencies and healthcare partnerships understand the importance of working with community action.  These resources highlight existing programs and services that align with healthcare needs.   [34:37] Leveraging Community Action's experience in maternal health   Community action agencies have extensive experience serving pregnant women and have valuable programs in place.  Translating and communicating this experience to healthcare entities is necessary to secure sustainable funding and support for maternal health initiatives.   [42:27] Translating community action's work for healthcare   Community action's two-generation programming and continuity of care align with healthcare's whole family and whole person care approach.  Translating the terminology and effectively communicating the existing solutions to healthcare systems is crucial for better collaboration and outcomes.   [43:30] Introduction to the PA Navigate project   Beck and Amanda introduce the PA Navigate project, a statewide community information network designed to connect Pennsylvanians to community services and address their health and social care needs.   [44:08] Functionality of PA Navigate  PA Navigate will provide a seamless, referral-based way to connect healthcare to community-based organizations and other health-related social needs-serving organizations.  The platform will also allow the general public to access services.   [45:21] Questions from the Community   Beck and Amanda encourage the audience to submit questions for future episodes to [email protected].  They also discuss the importance of community engagement and the benefits of value-based contracts for community-based organizations.   [49:53] Busting Myths about Community Action   The conversation focuses on debunking myths about community action, emphasizing the long-standing work of community-based organizations in addressing social determinants of health and the potential for these partnerships to reduce healthcare costs and improve community well-being. [54:30] Future Conversations   Beck and Amanda express their intention to continue discussing community action and its partnerships with healthcare in future episodes.  They also reference resources available for further exploration of the topic. CAAP impact report Healthy People 2030 Thank you for being part of our first episode of the Thinking CAAP podcast. Please send your questions for Beck & Amanda to [email protected] with the subject "Thinking CAAP." And please join us in fostering a supportive and inclusive workplace culture. We can't wait to continue this community conversation with you! Connect with us on social media! www.facebook.com/CommunityActionAssociationofPA www.instagram.com/communityactionassociationofpa www.linkedin.com/company/community-action-association-of-pennsylvania www.twitter.com/CAAPNewswww.youtube.com/@CAAPYouTube Connect with Karin VanZant from ClearLink Partners www.linkedin.com/in/karinvanzant/ www.linkedin.com/company/clearlink-partners/  

In the first episode of "The Thinking CAAP" podcast, hosts Beck Moore, CEO of Community Action Association of Pennsylvania (CAAP), and Amanda Hoprich, COO at CAAP, focus on enhancing workplace culture through a diversity, equity and inclusion lens. Beck shares super practical and actionable ideas for making simple but meaningful improvements to boost staff morale and retention. Together Beck and Amanda walk you through an easy "staff favorites" exercise that helps managers better connect with and support their teams. We hope you'll tune in and send us your questions! Email [email protected] with the subject "Thinking CAAP." We can't wait to continue this community conversation with you!