Ep.337 Libro 12: La experiencia Starbucks - Joseph A. Michelli [Parte 4]

from Unidos por el Diseño · host DiseñoUNE

El tercer principio de la experiencia Starbucks es: SORPRENDER Y DELEITAR. En este episodio, la importancia del factor sorpresa y cómo esta marca logra fidelizar observando, poniendo atención a los detalles y a las personas. Disfrútalo y comparte…

Episode metadata supplied by the publisher feed · Published May 31, 2024

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Ep.337 Libro 12: La experiencia Starbucks - Joseph A. Michelli [Parte 4]

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