Ep. 34: Making feedback easy and appealing to customers

from Customer Confidential: Untold Stories of Earned Growth

Delighted CEO Caleb Elston discusses his company's Net Promoter origins (3:29), its minimalist approach to feedback (9:00) and how its clients use its software to understand customers (39:21).

Episode metadata supplied by the publisher feed · Published Mar 12, 2015

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Ep. 34: Making feedback easy and appealing to customers

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This episode is 57 minutes long.

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This episode was published on March 12, 2015.

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