Ep#34: New Perspective on Post-Sales ft. Martina Olsen (Head of Customer Success, Layerise)

In today’s digital age of self-service and empowerment, customers expect to have the resources to efficiently find solutions on their own before reaching out to customer support. To understand the value of this aspect of customer success, we spoke to Martina O., Head of Customer Success at Layerise.com. Layerise provides customers with digital assistance for their products in order to make the post-sales experience more interactive and bridge the gap between the end customer and the brand. Martina takes us through her journey in the startup world at Pleo and now Layerise, while diving into some valuable insights on managing customer success and beyond.