Ep 35 | Building Tomorrow’s Insurer | Sam Ratcliff on Rei...

What this episode covers

When disaster strikes, speed and coordination make all the difference.In this episode of Building Tomorrow’s Insurer, host Nigel Fellowes-Freeman sits down with Sam Ratcliff, COO of InsureBuild, to explore how technology, logistics, and human connection come together to transform claims.From building a nationwide subcontractor network to deploying RPA and machine learning in repair management, Sam shares how InsureBuild is streamlining the claims process—without losing sight of the customer.Tune in for insights on:Building and managing a 1,700-strong contractor networkUsing automation and AI to reduce claim cycle timesDesigning tech to serve people first, not just processesWhy builders are the unsung heroes of disaster recoveryFor anyone working in claims, repair, or customer experience, this is a must-listen.

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Frequently Asked Questions

How long is this episode of Building Tomorrow's Insurer?

This episode is 36 minutes long.

When was this Building Tomorrow's Insurer episode published?

This episode was published on August 12, 2025.

What is this episode about?

When disaster strikes, speed and coordination make all the difference.In this episode of Building Tomorrow’s Insurer, host Nigel Fellowes-Freeman sits down with Sam Ratcliff, COO of InsureBuild, to explore how technology, logistics, and human...

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