Ep. 35 How PA Navigate Is Transforming Care Beyond the Doctor's Office

In this episode of Thinking CAAP, Beck Moore is joined by Tanoa Fagan of FindHelp and Maria Welch of Geisinger for a deeper look at the systems, partnerships, and people behind PA Navigate. Tanoa shares how FindHelp's technology is designed to connect people to free and reduced-cost services with dignity and ease, and explains why social care must be treated as part of holistic care. Maria offers the healthcare perspective, highlighting how trust, connectivity, and strong community partnerships help make social care integration possible in practice. Together, they unpack what closed-loop referral really means, why this work takes time, how healthcare and community-based organizations can better support one another, and what success could look like as PA Navigate continues to grow across Pennsylvania. This episode is a behind-the-scenes conversation about systems change, relationship-building, and what it takes to make community support easier to access. Discover more about the Thinking CAAP podcast: https://www.thecaap.org/the-thinkingcaap-podcast-blog