EP 35 - Leveraging Innovation to Improve Digital Services in the Defense Health Agency featuring Robert Kayl

In this episode of The CX Tipping Point Podcast, Martha Dorris talked with Robert (Bob) Kayl, a Program Manager for the Defense Health Agency’s Web and Mobile Technology Program.  Bob shared his journey on returning to government service due to his commitment to the mission of government and the personal satisfaction from working in the government.  Bob Kayl is a 2023 Service to the Citizen Award winner for his work in DHA’s creation of almost 40 native mobile applications, seven progressive web applications, two virtual reality applications, and projects focused on knowledge management and collaboration. The applications cover categories such as patient health, provider tools, personnel readiness, and organizational management.Bob was recognized for his innovative approaches to enabling active-duty service members, clinicians, veterans, and families to access digital services to meet their healthcare needs.  His organization also manages health.mil and tricare.mil. Learn more about his efforts in:Knowledge managementCybersecurity including his approach to ethical hackingDrive for innovation to improve the experience their users are having when accessing these websites for their healthcare needs. You can learn more about Robert Kayl’s Service to the Citizen award here.Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!Stay Connected:Follow us on social media:LinkedIn: @DorrisConsultingInternationalTwitter: @DorrisConsultngFacebook: @DCInternationalResources Mentioned:Citizen Services Newsletter2024 Service to the Citizen Awards Nomination Form