EPISODE · Mar 26, 2015 · 30 MIN
Ep. 35: The inner loop of the Net Promoter System
from Customer Confidential: Untold Stories of Earned Growth
Bain Fellow Fred Reichheld discusses the Net Promoter System's inner loop mechanism for collecting and sharing feedback (9:56), the qualities that make NPS popular worldwide (17:09) and the perils of using mystery shoppers (24:10).
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Ep. 35: The inner loop of the Net Promoter System
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 30 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on March 26, 2015.
What is this episode about?
Bain Fellow Fred Reichheld discusses the Net Promoter System's inner loop mechanism for collecting and sharing feedback (9:56), the qualities that make NPS popular worldwide (17:09) and the perils of using mystery shoppers (24:10).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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