Ep #354: Delivering LEGENDARY Customer Service - with Dave Romeo

This week’s episode features a conversation with Dave Romeo, author of "How to Wow! — The Art of Consistently Delivering Legendary Customer Service." Giving customers a user experience they'll remember is not complicated. It does however require a genuine demonstration of your desire to help. Not only does this spark lasting connections, but it also returns your investment several times over.What You’ll Learn From This Episode:04:11 Customer experience is the next competitive battleground06:51 The bank story: A lesson in delivering legendary customer service14:31 How to deliver customer service19:03 The $4,000 thank you cardQuotes:04:25 “When you can demonstrate to your customers that it’s more important to you that they have a great experience doing business with you than it is to them, they will be wowed.”14:34 “It’s very easy to know what legendary customer service looks like when you’re a customer. But sometimes when we’re supposed to be delivering to our customers, we forget about that.”14:56 “If the obstacle is a commandment, obey it. If it’s a law, change it. If it’s a rule, break it. And if it’s a policy, ignore it. And that’s good advice if you want to deliver legendary customer service to your customers.”18:39 “I found that if I memorized people’s names, they pay attention, they stay engaged, and they never forget it.”21:32 “Little things don’t mean a lot. They mean everything.”