Ep 36 | Building Tomorrow’s Insurer | Jasmin Flori-Hess on Fixing Policy Complexity with AI

Insurance policies aren’t just complex - they’re overwhelming. For brokers, underwriters, and customers alike, navigating thousands of pages of wording can feel like an impossible task.In this episode of Building Tomorrow’s Insurer, host Nigel Fellowes-Freeman sits down with Jasmin Flori-Hess, Co-Founder of Raindrop, to explore how her startup is tackling one of insurance’s most overlooked challenges: policy complexity.From Switzerland to Darwin, Jasmin shares her journey from corporate communications and change management to founding an insurtech powered by AI, machine learning, and natural language processing. Raindrop is on a mission to make policy wordings clearer, compliance more accurate, and the customer experience more transparent.Tune in to hear:Why policy complexity is one of the industry’s biggest risks—and opportunitiesHow Raindrop builds AI pipelines trained by insurance experts, not just generic modelsThe role of trust, accuracy, and explainability in insurance AIWhat a future of hyper-personalised, customer-first insurance could look likeIf you’re a broker, underwriter, or insurtech builder, this episode is packed with insight into how AI can simplify the most complex part of insurance.