Ep 36: The True Role of Warranty Services

In this episode, Katie sits down with Dale, Director of Warranty, to discuss his career journey from family flooring and roofing businesses to leading warranty teams. Dale shares insights on how he and his team approach warranty not as a negative, but as an opportunity to build trust, educate homeowners, and support them through one of the biggest investments of their lives. The conversation highlights the importance of setting expectations, staying positive in customer service, and celebrating the rewarding side of helping families settle into their new homes.Contact Katie or Ben if you have any questions or feedback! [email protected]@berkshomes.comLearn more at ⁠⁠berkshomes.com⁠⁠