Ep #365: The DPC Model Is Hitting Specialties Now - with Mary Talley Bowden, M.D.

This week’s episode features a conversation with Mary Talley Bowden, M.D., an ENT from Houston, Texas and mother of 4 boys. After experiencing first-hand how traditional, insurance-driven practice models work against patients, Mary decided that she would innovate the patient experience in her own practice. By blending wellness and ENT, she has created a service that has vastly improved her patient satisfaction and catapulted her business to greater heights.What You’ll Learn From This Episode:02:20 Mary’s frustrations with the traditional practice model05:03 Starting a practice and improving patient experience08:41 Mary’s wellness innovations to create patient-centric service16:18 Surgery is not the first option, it is the last resort18:26 Experiencing pushback with going cash-only basisQuotes:03:36 “I loved my physician but I hated the process. So I decided, if I go back, I’m not going to be beholden to insurance companies. I’m going to approach patient care with a more customer-friendly approach.”10:04 “I don’t have a EMR, an electronic medical records. I hate those things because all it is people checking a bunch of boxes so they can get reimbursed by insurance at a higher rate.I take my own history and then I write a little note in the computer afterwards.”12:53 “One of the key things I do that no other ENTs do is something called sinus therapy and it’s based off of what they do for patients with cystic fibrosis for their lungs called chest percussion therapy.”17:08 “For me, I want to make sure that patient, before they get an operation, everything has been explored because surgery will not cure inflammation. So I really make a point of surgery being the last resort.”