Ep. 37 | AI and Human Collaboration in Customer Experience

As technology evolves, so does the way we engage with customers. The future of customer service lies in blending AI-driven solutions with human expertise. In this episode, we chat with Richard Steeves, SVP of Global Partnerships at LivePerson, about how AI and machine learning are changing the way businesses interact with customers.Key topics discussed:-How AI and conversational tech are enhancing customer experiences-The importance of blending human touch with AI automation-The evolution of customer service from reactive to predictive solutions-How companies can leverage AI without losing the personal connectionMeet the Guest:Richard Steeves is the Senior Vice President of Global Partnerships at LivePerson, with over 20 years of experience in building strategic partnerships. He has held leadership roles at top companies like Dell, Cisco, and VMware, where he focused on driving business growth and customer engagement. Richard is passionate about leveraging AI and human collaboration to enhance customer experiences and business outcomes.Meet the Hosts:Carson Poppenger – CEO & Founder of SqueezeJacob Thorpe – SVP, Growth & Partnerships at SqueezeFor more information, visit: www.GoSqueeze.com