Ep. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & Ann

Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.Whether you’re curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your next repair, Cindy and Ann’s friendly banter and real-talk approach make this complex topic entertaining and easy to understand. Buckle up, listeners—it’s a journey filled with laughs, learning, and the best-kept secrets of the service lane!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at [email protected]:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!