EP.37 What Irritates Hotel Guest Most

One of the hotel travel industry buzzwords was personalisation. I am sharing my experience and observations as an hotelier and hotel guest, where the great tech is taking over and replace the purpose they all exist to serve.  Fly shame or #flygskam is the buzzword and a growing trend of traveling by rail. Has the climate activist Greta Thunberg made us feel guilty of flying or are we ready with our action combat climate change, Airlines in Sweden have felt the pinch with reduced bookings on domestic flights. The major tour operators like Thomas Cook is promoting chartered rail trips between Stockholm and Davos. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message