39: Build Trust with your Audience- Dr. Matt Champagne- Part 1 of 2

Part 1 of 2. How do I use surveys to build trust with my audience? How do I ask the right questions, the right way, at the right time? What is the "autopsy approach" to gathering feedback? Why should I "close the loop" with my participants? How did the Net Promotor Score become "a scourge upon this world"?Shoutouts and References: The Survey Playbook by Dr. Matt Champagne; Purdue University, Net Promotor ScoreHost: Mark Suroviec, M. Ed. | Owner and Founder of WorkPlay SolutionsGuest: Dr. Matt Champagne | Survey Expert, University Professor, Technology Visionary, Speaker, and Entrepreneur https://matthewchampagne.com/Special resource just for listeners of this podcast. You can download the "9 Principles of Customer Feedback" here https://matthewchampagne.com/workplay For more info, visit www.workplaysolutions.com or email [email protected] us on Facebook: WorkPlaySolWhat does WorkPlay Solutions do?We believe that life's too short for work to suck. We train teams to communicate and leaders to get results - the fun way!  WorkPlay Solutions is an authorized partner of Everything DiSC® and the Five Behaviors®.Website: www.workplaysolutions.comLinkedIn: company/workplaysolFacebook: @workplaysolInstagram: @workplaysolPodcast Info:Host: Mark Suroviec, M.Ed.Music: Music by REDproductions from Pixabay