EPISODE · May 7, 2015 · 42 MIN
Ep. 39: How Warby Parker is changing the rules of eyewear
from Customer Confidential: Untold Stories of Earned Growth
Dave Gilboa, cofounder of the eyewear company Warby Parker, discusses his mission to change the way consumers buy glasses (5:20), the decision to open physical stores (18:56) and how the company uses Net Promoter to maintain a strong customer experience (32:11).
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Ep. 39: How Warby Parker is changing the rules of eyewear
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This episode was published on May 7, 2015.
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