EPISODE · May 7, 2015 · 42 MIN
Ep. 39: How Warby Parker is changing the rules of eyewear
from Customer Confidential: Untold Stories of Earned Growth
Dave Gilboa, cofounder of the eyewear company Warby Parker, discusses his mission to change the way consumers buy glasses (5:20), the decision to open physical stores (18:56) and how the company uses Net Promoter to maintain a strong customer experience (32:11).
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Ep. 39: How Warby Parker is changing the rules of eyewear
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 42 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on May 7, 2015.
What is this episode about?
Dave Gilboa, cofounder of the eyewear company Warby Parker, discusses his mission to change the way consumers buy glasses (5:20), the decision to open physical stores (18:56) and how the company uses Net Promoter to maintain a strong customer...
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