Ep. 4: How Remote Work Helps Contact Centers Hire & Keep Top Talent (with Kate Brouse)

Business leaders and employees alike realized the benefits of flexible work environments in 2020. And get this - we saw the benefits even after hurrying employees home and working through a pandemic. Imagine the gains when you do it right.Today we’re talking with Kate Brouse, Head of Strategic Partnerships for the National Telecommuting Institute (NTI). Kate’s talking through how embracing a remote workforce can make it easier for companies to be inclusive and hire more diverse, top talent in the contact center. She’s sharing how this year (and every year after), we have the chance to get remote work right. Without the need to rush employees home, business leaders can make intentional decisions to support flexible work environments that foster higher productivity, better morale, and lower turnover. All of which adds up to better experiences for your customers (plus a more profitable business).