Unlocking Customer Service

Ep. 12: How to Invest in and Implement Technology With Your Frontline Teams in Mind (with Kevin Schatz)

Ep. 11: The Value Your Contact Center Brings to Your Business (with Meagan Thai)

Ep. 10: How to Build Confidence in Your Customer Experience Investments (with Justin Robbins)

Ep. 9: How to Train Your Customer Service Managers & Set Team Priorities (with Brennan McEachran)

Ep. 8: The Core Tenets of a Successful Customer Service Strategy (with Cheryl Helm)

Ep. 7: How to Use Your Contact Center’s Data to Make Better Business Decisions (with Ric Kosiba)

Ep. 6: How to Balance Efficiency and Quality for an Outstanding CX (with Matt Benidt)

Ep. 5: What the Exec Team Needs to Know About Contact Centers (with Joe Staples)

Ep. 4: How Remote Work Helps Contact Centers Hire & Keep Top Talent (with Kate Brouse)

Ep. 3: How Leaders Can Transform Employee Behaviors for a Better CX (with Chip Neidigh)

Ep. 1: How People and Process Power Better Customer Service (with Laura Sikorski)

Ep. 2: How Customer Rage, Delight and Employee Frustration Align (With John Goodman)

Introducing Sharpen's Podcast: Unlocking Customer Service