Ep. 4: Seeking the right answers at Vanguard

from Customer Confidential: Untold Stories of Earned Growth

Martha King discusses the firm's Net Promoter System journey (6:08), including recent pilots that aim to collect better touchpoint feedback (18:55). She also offers advice to others who are considering adopting the system (47:02).

Episode metadata supplied by the publisher feed · Published Feb 21, 2014

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Ep. 4: Seeking the right answers at Vanguard

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This episode is 53 minutes long.

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This episode was published on February 21, 2014.

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