EPISODE · Feb 21, 2014 · 53 MIN
Ep. 4: Seeking the right answers at Vanguard
from Customer Confidential: Untold Stories of Earned Growth
Martha King discusses the firm's Net Promoter System journey (6:08), including recent pilots that aim to collect better touchpoint feedback (18:55). She also offers advice to others who are considering adopting the system (47:02).
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Ep. 4: Seeking the right answers at Vanguard
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 53 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on February 21, 2014.
What is this episode about?
Martha King discusses the firm's Net Promoter System journey (6:08), including recent pilots that aim to collect better touchpoint feedback (18:55). She also offers advice to others who are considering adopting the system (47:02).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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