Ep#40: Customer Success Best Practices ft. Sarah Beatty (Manager of Customer Success, PostBeyond)

In this episode, we chat with Sarah Beatty, Manager of Customer Success at Post Beyond, an Influitive company, which is a leading Employee Advocacy, and Social Selling Platform that enables global enterprises and their employees to find and share relevant content with their social networks to reach, engage, and influence — driving measurable business results. Sarah walks us through the challenges faced by the startup initially and how they were able to develop a successful Customer Success strategy. She then also shares how cross-functionality is achieved between teams, the important aspects to consider when choosing a CS platform, and her advice to people wanting to join Customer Success.