EPISODE · May 21, 2015 · 54 MIN
Ep. 41: At Disney, the show must go on
from Customer Confidential: Untold Stories of Earned Growth
Former Disney executive Lee Cockerell shares what it takes to maintain high-quality service at the company's theme parks and resorts (4:52), anticipate customers' needs (16:41) and spread that signature Disney magic (26:52).
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Ep. 41: At Disney, the show must go on
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 54 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on May 21, 2015.
What is this episode about?
Former Disney executive Lee Cockerell shares what it takes to maintain high-quality service at the company's theme parks and resorts (4:52), anticipate customers' needs (16:41) and spread that signature Disney magic (26:52).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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