EPISODE · May 21, 2015 · 54 MIN
Ep. 41: At Disney, the show must go on
from Customer Confidential: Untold Stories of Earned Growth
Former Disney executive Lee Cockerell shares what it takes to maintain high-quality service at the company's theme parks and resorts (4:52), anticipate customers' needs (16:41) and spread that signature Disney magic (26:52).
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Ep. 41: At Disney, the show must go on
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This episode was published on May 21, 2015.
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