Ep. 417 Shep Hyken | Shepard Presentations

Shep Hyken is the Chief Amazement Officer at Shepard Presentations, a company he started in 1983.  He is a New York Times and Wall Street Journal best selling author.  Shep travels the world as an expert speaking to organizations about customer experience and customer service.  Shep is in the National Speakers Association's Speaker Hall of Fame for lifetime achievement.   Shep is still speaking globally but doing it virtually from his home in St. Louis.