EPISODE · Jun 11, 2015 · 39 MIN
Ep. 42: Answering the call for culture change at a telecom giant
from Customer Confidential: Untold Stories of Earned Growth
Telecom executive John Dwyer discusses the benefits of the Net Promoter System's outer loop process (13:45), the company's approach to delighting mobile customers (16:10) and its strategies for supporting frontline employees (27:09).
NOW PLAYING
Ep. 42: Answering the call for culture change at a telecom giant
0:00
39:19
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 39 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on June 11, 2015.
What is this episode about?
Telecom executive John Dwyer discusses the benefits of the Net Promoter System's outer loop process (13:45), the company's approach to delighting mobile customers (16:10) and its strategies for supporting frontline employees (27:09).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
URL copied to clipboard!