EPISODE · Jun 11, 2015 · 39 MIN
Ep. 42: Answering the call for culture change at a telecom giant
from Customer Confidential: Untold Stories of Earned Growth
Telecom executive John Dwyer discusses the benefits of the Net Promoter System's outer loop process (13:45), the company's approach to delighting mobile customers (16:10) and its strategies for supporting frontline employees (27:09).
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Ep. 42: Answering the call for culture change at a telecom giant
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