Ep. 42 Navigating the First 90 Days as an RCM Leader with Doug Hires

In this episode of 'For The Love of Revenue Cycle,' host Vanessa Moldovan and expert Doug Hires discuss crucial strategies for revenue cycle management (RCM) leaders in their first 90 days. Doug, with decades of healthcare operations experience, provides actionable guidance on assessing priorities, making a case for technology investments, and achieving quick wins to build credibility. The episode emphasizes the importance of communication, transparency, and keeping a business-focused perspective. Vanessa and Doug also delve into change management and how to address resistance in staff. The conversation provides a comprehensive framework for new leaders to navigate their roles effectively and make meaningful impacts quickly. 00:00 Introduction to the Podcast and Host 00:40 Today's Episode Overview: Prioritizing the First 90 Days 02:20 Guest Introduction: Doug Hires 02:37 Doug's Career Journey and Experience 03:40 Challenges for New Revenue Cycle Leaders 05:27 The Importance of Observation and Feedback 08:42 Triage and Prioritization in Revenue Cycle Management 14:08 Quick Wins and Business Impact 16:49 Justifying Technology Investments to Leadership 17:42 Understanding the Impact of Technology Changes 21:01 Change Management and Communication Strategies 23:22 Addressing Fears and Resistance to Change 27:53 Final Thoughts and Key Takeaways