Ep. 44 | AI, Leadership, and the Future of Sales in Contact Centers

In this episode of the Juice Consumer Direct Podcast, Carson Poppenger and Jacob Thorpe sit down with Michael Aronowitz, Senior Vice President of Revenue Growth at VXI Global Solutions. Michael shares invaluable insights into the evolving world of contact centers and customer service, focusing on the role of AI technology, emotional intelligence, and agent performance. With two decades of experience in the BPO industry, Michael discusses how AI is revolutionizing the way businesses manage customer interactions and sales processes. He also dives deep into the importance of hiring emotionally intelligent agents who can create lasting customer connections.Learn about the challenges and opportunities in the contact center space and discover how AI and leadership can be leveraged to improve sales outcomes and customer satisfaction. Stay tuned for expert tips on creating high-performing contact center teams, fostering a positive work environment, and using AI to optimize performance.Subscribe, like, comment, and share to stay updated with more industry insights and cutting-edge discussions on customer service and BPO innovations!Connect with Michael Aronowitz:LinkedIn: Michael Aronowitz (https://www.linkedin.com/in/michael-aronowitz/)