Ep. 44: Nailing Net Promoter at Habitat for Humanity

from Customer Confidential: Untold Stories of Earned Growth · host Bain & Company

Ann Goggins Gregory and Mark Andrews of Habitat for Humanity discuss their efforts to pilot the Net Promoter System with volunteers (9:27), the surprising clarity that open-ended questions can provide (16:00) and the complexities that come with running a major nonprofit (30:00).

Episode metadata supplied by the publisher feed · Published Jun 25, 2015

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Ep. 44: Nailing Net Promoter at Habitat for Humanity

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This episode was published on June 25, 2015.

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