EPISODE · Jun 25, 2015 · 46 MIN
Ep. 44: Nailing Net Promoter at Habitat for Humanity
from Customer Confidential: Untold Stories of Earned Growth · host Bain & Company
Ann Goggins Gregory and Mark Andrews of Habitat for Humanity discuss their efforts to pilot the Net Promoter System with volunteers (9:27), the surprising clarity that open-ended questions can provide (16:00) and the complexities that come with running a major nonprofit (30:00).
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Ep. 44: Nailing Net Promoter at Habitat for Humanity
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 46 minutes long.
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This episode was published on June 25, 2015.
What is this episode about?
Ann Goggins Gregory and Mark Andrews of Habitat for Humanity discuss their efforts to pilot the Net Promoter System with volunteers (9:27), the surprising clarity that open-ended questions can provide (16:00) and the complexities that come with...
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