Ep#44: Scaling Customer Success in SaaS with Alteryx ft. Paul Staelin (VP Customer Success and Services, Alteryx)

On today's episode, we speak with Paul Staelin, VP of Customer Success & Services at Alteryx, about their mission to provide top-notch customer support while scaling their business. Staelin discusses their approach to surveying customers and tailoring support based on individual use cases. He also talks about the challenges of building out effective educational content that can be easily consumed by customers, and shares insights on how to successfully onboard new customers. Have a listen to discover Staelin's tips for building a successful customer success team and the importance of constantly measuring customer satisfaction.