Ep. 45: Tony McGuirk, Fire Chief (ret.) - The "What if" in Customer Service episode artwork

EPISODE · Jul 1, 2024 · 1H 28M

Ep. 45: Tony McGuirk, Fire Chief (ret.) - The "What if" in Customer Service

from Leadership Conversations @ The Kitchen Table

Fire Chief Tony McGuirk (ret.) of several fire departments in the United Kingdom and one of the original founders of the Community Risk Reduction concept talks extensively about the "What if" in delivering customer service as a fire service. He discusses ways in which the United Kingdom continues to put the community "first" in several of its innovations. He encourages that everyone need be a customer of the fire service within the first 20minutes of a fire. He discusses the 0, 2, 5, 20 model in Community Risk Reduction.

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Ep. 45: Tony McGuirk, Fire Chief (ret.) - The "What if" in Customer Service

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How long is this episode of Leadership Conversations @ The Kitchen Table?

This episode is 1 hour and 28 minutes long.

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This episode was published on July 1, 2024.

What is this episode about?

Fire Chief Tony McGuirk (ret.) of several fire departments in the United Kingdom and one of the original founders of the Community Risk Reduction concept talks extensively about the "What if" in delivering customer service as a fire service. He...

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