EP 47 - The Importance of Contact Centers in Delivering Services featuring Chad Thyes

In this episode of The CX Tipping Point Podcast, Martha Dorris spoke to Chad Thyes, the President of Adonde LLC. Chad has many years of experience in the management and operation of contact centers and worked in many of the contact centers that deliver some of the most important services that the federal government delivers to the public.In this episode, Chad shares his insights into the:Importance of contact centers to the government’s ability to provide information and services to the customers of the governmentTools and technology that can drive improvements in service delivery in contact centersStrategies for addressing workforce issuesHow the government can leverage the data from contact centers to improve the digital experiences and improve the overall success   Recommendations on how to overcome challenges that the government faces when acquiring, managing and operating contact centersTo contact Chad, he can be reached at [email protected].  Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!Stay Connected:Follow us on social media:LinkedIn: @DorrisConsultingInternationalTwitter: @DorrisConsultngFacebook: @DCInternationalResources Mentioned:Citizen Services Newsletter2024 Service to the Citizen Awards Nomination Form